Refund policy

🛑 REFUND POLICY

Due to the custom nature of our products, all sales are final. We do not offer refunds, returns, or exchanges unless your item arrives damaged or we made a mistake on your order (wrong size, design, or product).

Order Errors or Damaged Items
If we’ve made an error, or your item arrives damaged, please contact us within 48 hours of delivery at customekreationsbykarrie@gmail.com with the following:

  • Your full name and order number

  • Clear photos of the item and packaging

  • A brief description of the issue

We will gladly correct any errors that were made on our part.

Lost or Stolen Packages
Kreations by Karrie is not responsible for lost or stolen packages once tracking shows your item has been delivered. Please contact the shipping carrier to file a claim.

We reserve the right to refuse any request that does not fall within the guidelines above.

Thank you for your understanding and support of our small business! 💛